We invite you to consult the tracking link received in your order confirmation email before contacting us. (Note that this link may take several days to update).
WHAT ARE THE DELIVERY TIMES ?
Delivery is made within 7 to 14 days after the package is shipped.
DO YOU SHIP INTERNATIONALLY?
Yes, absolutely. We ship worldwide.
DO YOU PROVIDE PACKAGE TRACKING INFORMATION?
Yes, wait 3 days after your order and ask us via email at contact@orthopeca.com
I RECEIVED A DAMAGED ITEM. WHAT CAN I DO?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@orthopeca.com and we will send you a similar replacement item as soon as possible.
I STILL HAVEN'T RECEIVED MY ORDER. WHAT'S TAKING SO LONG?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can however track your order and see where it is at any time. If you still feel you need assistance tracking your package or would like to inquire about it, please contact us by email at contact@orthopeca.com
DO YOU HAVE A REFUND POLICY?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, please contact our customer support at contact@orthopeca.com